GOFO US Shipping Label Purchase FAQs

1. Error: [GOFO-error] Customer postal code not configured

Troubleshooting Steps:


	

	
Check whether the country/region in the order’s recipient address is correct.
	
	

	
Check whether postal_code is empty or contains leading/trailing spaces or invalid characters.
	
	

	
Check the GOFO logistics authorization settings to ensure the account and corresponding service area are configured correctly.
	
	

	
If the recipient’s postal code and request parameters are correct, contact GOFO to confirm whether the postal code is within its service coverage and whether the account has been configured for the corresponding delivery area.
	
	

	
If the postal code is not supported by the current GOFO service, ask GOFO to configure the corresponding area, confirm whether another applicable GOFO product code is available, or use another logistics channel that supports the address.
	


Who to Contact: First, check the recipient’s address. If everything is correct, contact the GOFO Business Development (BD) team to verify postal code coverage and service configuration.

2. Error: [GOFO-error] No pickup station found for the sender ZIP code.

Troubleshooting Steps:


	

	
Check whether the sender’s address and ZIP code associated with the order are correct.
	
	

	
Contact GOFO to confirm whether pickup service is available for the ZIP code and whether a pickup station is available.
	


Who to Contact: After checking the address, contact the GOFO BD team to verify pickup service coverage.

3. Error: [GOFO-error] This pickup method is not available for this product

Troubleshooting Steps:


	

	
Check the GOFO authorization settings in 4Seller to ensure the correct pickup method has been selected.
	
	

	
If the parcel is oversized or overweight, contact GOFO to confirm whether the pickup method should be changed to an applicable option, such as Customer Drop-off.
	
	

	
If the pickup method needs to be changed, confirm the appropriate method with the GOFO BD team before updating the authorization settings.
	


Who to Contact: GOFO BD. You can also contact 4Seller Support for assistance with checking the authorization settings.

4. Error When Purchasing a Shipping Label: Insufficient Account Balance

Troubleshooting Steps: Contact GOFO BD to add funds to the account, then try purchasing the shipping label again after the balance has been replenished.

5. Message: This shipping service is not available for your order

Troubleshooting Steps: Contact GOFO BD to verify whether the logistics channel has been enabled and activated in the GOFO account. Once activation is confirmed, try purchasing the shipping label again.

6. A Logistics Channel Cannot Be Selected When Purchasing a Shipping Label, and No Shipping Rate Is Displayed

Possible Causes: 4Seller could not retrieve the shipping rate for the channel. GOFO may not have enabled the channel, or its service configuration may be incomplete.

Troubleshooting Steps: Contact GOFO BD to confirm whether the logistics channel has been enabled and whether the current account, sender’s address, and parcel details meet the requirements for using the service.

Who to Contact:  If GOFO confirms that the channel is enabled and the shipping rate configuration is correct, but 4Seller still cannot retrieve the rate, contact 4Seller Support for further investigation.

7. Error: Parcel Pickup: Customer quote detail does not match

Troubleshooting Steps: Provide the complete error message, relevant order information, and any necessary request logs to GOFO BD to help investigate the quote detail mismatch.

8. Why Can't Recipient and Sender Phone Numbers Be Added to the Shipping Label?

Explanation: The fields displayed on a shipping label and their format are controlled by the logistics provider. If the label template returned by GOFO does not include the recipient’s or sender’s phone number, 4Seller generally cannot add the numbers directly to that template.

Troubleshooting Steps: Contact GOFO to confirm whether the current label template supports displaying phone numbers and whether the label format can be adjusted.

Any problem just feel free to contact 4Seller support team: support@4seller.com